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Customer Data Expert

Date: Jan 7, 2021

Location: Geneva, CH

Company: L'Occitane

You are inhabited by a highly collaborative energy and entrepreneurial mindset? Consumer centricity is your everyday motto? Join us as CUSTOMER DATA EXPERT to step change the cosmetics universe!

 

CONTEXT & CORE MISSION:

As a key member of the international Customer Data Team, you will support decision-making processes through analytics and a deep data-driven approach to satisfy the needs of our customers. To that end you will

  • Interact with various stakeholders to understand and gather their needs;
  • Interpret customer data, analyse results using statistical techniques and provide ongoing report;
  • Use predictive analysis/modeling to drive business results.

You will report to the Head of Customer Data Group.

 

MAIN RESPONSABILITIES:

1) Customer behaviour analysis & actionable recommendations

Deliver customer insights

  • To oversee and deliver attitudinal and behavioral customer insights to support cross functional teams in their understanding of the customer;
  • Be the referent HQ key contact for all questions and studies related to customer to drive CRM and business performance.

 

2) Dashboards & reports

Produce reporting tools

  • To enable the organization to access data easily and to monitor main customer KPIs;
  • Build and maintain reports, dashboards and metrics.

 

3) Predictive models

ML models

  • Build and implement predictive models;
  • Further grow analytical skills within the organization.

 

HOW YOU CAN FIT:

  • Master degree in computer science, applied mathematics, statistics, machine learning or other data-centric disciplines;
  • 2+ years experience in data analytics/data science in an international environment (an ideal candidate should have strong fundamentals of applied data science and statistics in a business setting);
  • Fluency in at least one scripting language (e.g. Python, R, SQL);
  • Reporting tool Tableau as a plus;
  • Strong problem solving and communication skills with the capacity to transmit an idea in a simple, effective and above all accessible to all, from a raw material that is not understandable by the uninitiated;
  • Team player with strong interpersonal skills;
  • Organized and proactive with will to take ownership and drive;
  • Curious with appetite for challenges with a strong ability to learn in a complex and constantly changing environment;
  • Fluent in English, French is a strong plus.

 

STARTING DATE: January 2021