IT Retail Technical Lead

The L'OCCITANE Group is a global, natural and organic ingredient-based cosmetics and well-being products maker, producer and retailer. The Group is built on strong values of entrepreneurship, team work, respect and authenticity. It is committed to developing products that are environmentally friendly and sustainable.
The Group has eight brands: L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil, LimeLife, Elemis, Sol de Janeiro and Grown Alchemist.
With a presence in 90 countries, our products are distributing in more than 3,000 stores in the world.

L’OCCITANE Group’s mission is to “empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature”. L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees

Context & Mission : 

The development of the L'Occitane Group and the central role of Information Systems for the management of its distribution network require the recruitment of a Tech Lead IT Retail. Within the IT Sell-out division, the TechLead IT Retail will actively participate in the operation and development of Retail solutions, as well as the analysis of user needs and the management of relationships with partners. The IS architectures are centralized around 4 regions (Americas, Europe, Asia-Pacific and Japan) covering a distribution network of more than 1,300 points of sale in 30 countries. Information systems are evolving rapidly to meet today's expectations and prepare for tomorrow's challenges.

L'Occitane has been carrying out a profound transformation of its organization for several years in order to implement agility. For the development of our projects, the entrepreneurial mindset is encouraged: the iterative mode, "test and learn", the measurement of value are key, while failing fast is recognized as an opportunity to grow.

This new position is based in Plan-les-Ouates (near Geneva) and reports to the IT Retail Domain Leader. Within the IT Retail domain (composed of two agile squads), the TechLead will join the POS (Point of Sales) squad.

Main Responsabilities : . She/he will be responsible for the ecosystem of retail solutions for all countries, and to:

• Identify, understand and anticipate the needs of business users and ensure an adequate response, in line with the group's quality standards

• Ensure availability and proper functioning of IT Retail solutions (front and back-office POS, clienteling, future solutions under study), monitor them and raise alerts if necessary

• Train and support team members to raise the level of technical expertise

• Participate in defining the architecture of the information system, ensure the maintenance and development of interfaces with other IT solutions (ERP, CRM, OMS, eCOM, data warehouse, etc.)

• Guarantee an efficient and sustainable integration with other systems, force of proposal on improvements

• Support and assist business users in getting started with IT tools

• Establish effective contact with suppliers and monitor application developments

• Ensure a technological watch and be proactive, challenge the existing

• Manage projects for the implementation of new solutions within the Retail IS (planning management, resources, documentation, etc.).

• Coordinate the integrated and UAT tests, and the deployment of the solution, including change management.

• Take charge of certain qualified support requests (Level 3)

• Promote continuous improvement and automation of low value-added tasks when relevant

• Promote effective collaboration between the various central and regional teams, have a macro view of the architectures of other teams.

How you can fit :

• 5 years minimum experience in an IT Retail department

• Experience with a POS solution, preferably with solutions from the CEGID editor (Y2, MPOS)

• Experience in deploying and/or configuring integrated software packages

• Experience in international environments

• SQL knowledge

• Mastery of the Windows Server environment (IIS / Services...)

• Mastery of APIs (best practices, use, testing, monitoring...)

• Fluent English mandatory

• Knowledge of Agile work methodologies and the Scrum Framework is a plus

• Good restitution and knowledge transfer skills

• Good communication, rigor and transparency

Starting date : TBD

Permanent Contract 

L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability.