Learning & Development Manager Travel Retail Europe & Americas

Date: 14 mai 2022

Lieu: Geneve, Geneva, CH

Entreprise: L'Occitane

The L'OCCITANE Group is a global, natural and organic ingredient-based cosmetics and well-being products maker, producer and retailer. The Group is built on strong values of entrepreneurship, team work, respect and authenticity. It is committed to developing products that are environmentally friendly and sustainable.

The Group has eight brands : L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil, LimeLife, Elemis, Sol de Janeiro and Grown Alchemist.

With a presence in 90 countries, our products are distributing in more than 3,000 stores in the world.

You are infused with a highly collaborative approach and entrepreneurial mindset? Apply now and join us!



We are looking for a highly motivated Learning & Development Manager Travel Retail Europe & Americas!

In this role, you will be responsible for building, adapting and implementing the Learning & Development (L&D) strategy to conveying the L’OCCITANE Group brand image, values and positioning to our partners, commercial field team and beauty consultants (BCs) in Travel Retail Europe & Americas.

The position is based in Plan-les-Ouates (near Geneva) and reports to the General Manager Travel Retail EMEA & Americas.



1. Build the TR L&D strategy for Europe & Americas

  • Build TR L&D on-line & off-line strategy for L’OCCITANE Group brands portfolio;
  • Build training budget to achieve business goals;
  • Create and adapt L’OCCITANE L&D content to Travel Retail specific needs;
  • Support & follow up the e-learning tool "My True Story";
  • Monitor and Implement L&D new trends.


2. Training

  • Training of the TR team (HQ and Field);
  • “Train the trainers” for the field sales team;
  • On-line trainings for BCs community 4 times a year;
  • Off-line trainings for BCs community 1 to 2 times a year;
  • Ad hoc trainings according to the business needs.


3. Communication and Community Animation

  • Privileged TR contact for L’OCCITANE Group L&D community;
  • Build L&D communication plan for all TR stakeholders;
  • Close collaboration with merchandising and marketing teams for the development of adequate training tools;
  • Animation of the Travel Retail L&D community (e-learning, social media);
  • Create the e-newsletter.


4. Controlling and Planning

  • Implement annual & quarterly training plans;
  • Responsible for respecting training budget allocated to the area;
  • Drive & control the respect of the local training plans by area;
  • Monitor and provid Key Performance Indicators on our BCs and training activity.



  • +3 years' experience in a similar role in the Travel Retail industry or Wholesale & Retail;
  • Selling experience in cosmetics;
  • Solid expertise and knowledge in cosmetics (fragrance and skincare);
  • Fluent in English, French and/or Spanish are a strong plus;
  • At ease with Microsoft Office;
  • Excellent public speaker and solid oral presentation skills;
  • High level of autonomy and will to take ownership in a fast-paced, entrepreneurial environment;
  • Strong customer centricity mindset and business acumen, results focused, proactive problem solver;
  • Excellent interpersonal skills with the ability to work collaboratively and develop strong relationships at all levels and across functions;
  • Strong ability to manage conflicting priorities and to maintain a helicopter view with a hands-on approach;
  • Appetite for change and challenges and at ease in an international environment with remote & multicultural teams;
  • Travel requirements: willing to travel up to 40%.



CONTRACT TYPE: permanent

L'OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees' careers with us, our main considerations are their ability to do their jobs and develop in their roles.
One way we cultivate change is by creating a more diverse and inclusive workplace and organisational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued.
We recruit positive-minded people who share our core values and our commitment to sustainability.