Product Owner Marketing Automation

Date: 13 mai 2022

Lieu: Geneve, Geneva, CH

Entreprise: L'Occitane

The L'OCCITANE Group is a global, natural and organic ingredient-based cosmetics and well-being products maker, producer and retailer. The Group is built on strong values of entrepreneurship, team work, respect and authenticity. It is committed to developing products that are environmentally friendly and sustainable.

The Group has eight brands : L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil, LimeLife, Elemis, Sol de Janeiro and Grown Alchemist.

With a presence in 90 countries, our products are distributing in more than 3,000 stores in the world.

 

 

CONTEXT & MISSION:

 

We are looking for a highly motivated IT Product Owner Marketing Automation based in our Headquarters in Plan-Les-Ouates !

 

You will work under the supervision of the IT CRM Domain Leader as the “Product Owner” of the International CRM Squad, collaborating closely with other Squad members (Product/Business Analyst, Tech Lead, Developer etc.) and using Scrum methodology.

 

You will be the link between your squad and the business teams to build the best tools for both users and customers. The “always learning” culture of our “Technology & Product Delivery” department will allow you to grow by sharing with your colleagues.

 

Do you like teamwork and CRM business innovations?  Join our CRM Squad to bring more value to CRM teams and to our customers around the world.

 

MAIN RESPONSABILITIES:

 

In the CRM Squad, the « Product Owner » will be responsible for the following tasks:

  • Share with local CRM teams to understand the business needs and feedbacks

  • Define product strategy based on local business needs and feedbacks

  • Analyze CRM market trends to understand innovation, propose new projects in order to increase the Group’s added value

  • Verify that projects and product strategy are aligned

  • Prioritize business needs based on value

  • Represent the CRM business users in the Squad

  • Measure the project values (reality check) and analyze how to always improve our ways of working

  • Help local CRM users with projects change management

  • Build business CRM community

 

HOW YOU CAN FIT:

  • 5+ years’ experience in a similar role (as a CRM Product Owner, in a CRM Marketing Business Team, or in the Marketing Automation Strategy field)

  • Strong expertise for CRM Business and customer experience

  • Fluent in English & French

  • Ability to identify what can bring value and propose projects accordingly

  • An experience in an agile team is a plus (Scrum/Kanban)

  • An experience in an international context is a plus

  • Strong team spirit and collaborative skills

  • Good communication skills to interact with both international business and IT teams

  • Autonomy & leadership

 

Permanent contract (full-time basis)

 

L'OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees' careers with us, our main considerations are their ability to do their jobs and develop in their roles.
One way we cultivate change is by creating a more diverse and inclusive workplace and organisational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued.
We recruit positive-minded people who share our core values and our commitment to sustainability.